Business Process Optimization

IT business processes are put in place to develop a framework to carry out repeated tasks consistently and accurately. Sometimes, processes become outdated, drift away from their original intent, or just go off course. Most often this is due to changes in technology or business maturity and evolution. We take a holistic approach to reviewing current procedures against current day needs to come up with the best and most optimized model for your company.

We believe that processes should improve, not hinder productivity. While there are foundational and industry-standard procedures available, we find most of those a bit clunky and labor-intensive when it comes to implementation, deployment and maintenance. The true value of what we offer is based on our own experience of leading technical operations. We believe it’s key to adapt a framework that aligns with your business–not the other way around.

How We Can Help

There are three key ways in which Cadent Solutions can help your company transform, adapt, and repeat when it comes to Business Process Optimization.

IT Operational Process Flows

Daily operational procedures are the core function of IT organizations. They create a rhythm for reacting and responding to infrastructure changes, unplanned outages, maintenance scheduling, incident reporting, problem resolution, and so much more.

Service Level
Metrics

Monitoring and reporting service metrics is critical to maintaining a company’s reputation on services being provided (particularly for SaaS and Cloud Services). There’s not a one-size-fits-all when it comes to service metrics. Define the metrics that align with your company’s business to drive enhanced results and reporting.

Key Performance Indicators (KPIs)

In IT, key performance indicators–or KPIs–are considered your North Star. Establishing KPIs that realistically align with your business can improve results, uncover potential issues, and drive change.